Alan Low

WORK HISTORY

EDUCATION

ABOUT ALAN LOW

An experienced senior manager with extensive airline, aviation and airport management experience with previous Postholder CAA accountabilities. A highly motivated and hardworking individual with strong leadership skills. Expertise in IOSA, operational planning, people management, ground handling, airport operations, procurement and safety management systems. A confident, self-motivated individual with a progressive attitude towards safety and business development. A good communicator and effective team leader and motivator, with a commitment to excellence. Results orientated professional who is used to working under pressure. Proven track record of success in delivering customer and operational service delivery within a demanding and fast changing environment. KEY SKILLSSubject matter expert in airline ground operations and airport services. Extensive experience in managing both front and back of house airport operations whilst also implementing processes and procedures to support the safe and successful delivery of great customer service with operational integrity. Strong on developing partnerships with airport and ground service providers to deliver best in-class customer service, that exceeds agreed service and operational expectationsA determined Just Culture approach to safetyProven track record for delivering projects and work streams on time and budgetExcellent knowledge and application of the IATA Standard Ground Handling Agreements and SLA processes in the procurement of service and quality SpecialtiesCustomer ServicesAirport start-up and Airport ManagementInclusive leadershipRelationship managementProcurementIATA SGHA & SLA Operations ControlProject ManagementAuditing including IOSA and ISAGO