Alan Jones

Platform Lead - Account Opening @NatWest Group

Manchester, GB

As CIO Platform Lead at RBS International, I lead the Onboarding Platform, shaping the technology that underpins account opening, client lifecycle management, and regulatory compliance (KYC/AML) across both Institutional Banking and International Retail & Corporate Banking.In this role, I set the strategic vision for onboarding technology, ensuring it directly supports the bank’s goals of accelerating growth, enhancing customer experience, and driving cost efficiency. By modernising legacy systems and steering large-scale digital transformation initiatives, I deliver scalable, secure, and future-proof platforms that enable faster time-to-revenue and stronger customer engagement.I work at the intersection of business strategy and technology delivery, partnering with senior stakeholders across business, compliance, and IT. My focus is on balancing regulatory alignment with innovation, ensuring we not only meet KYC/AML obligations but also deliver measurable financial and operational impact.Combining strategic leadership with deep technical expertise, I build platforms that meet today’s regulatory and operational demands while positioning the bank for long-term growth and innovation