Alan Gajewski

About Alan Gajewski

With over 10 years of dedicated experience in customer support, project management, and…

Experience

1. Senior Product Support Manager

   Avalara

   Jun 2023 — Present

   As a dedicated Product Support Manager, I specialize in leading high-performing teams to provide exceptional support for Avalara\'s cutting-edge SAAS compliance services. My role extends beyond the traditional call center management, encompassing a wide range of responsibilities and accomplishments, including: Incident & Escalation Management: Overseeing and orchestrating incident and escalation procedures to ensure prompt, effective, and expert-driven solutions for our diverse customer base. EOL Projects: Taking the lead in managing End-of-Life (EOL) projects, strategically planning transitions, and ensuring a seamless customer experience while minimizing disruption. Global Team Collaboration: Collaborating closely with cross-functional support teams located worldwide to maintain consistency and fluidity in customer interactions and employee experiences. Product Development: Engaging with engineering and product teams to drive product improvements and enhancements, including the successful replacement of the Audit Tool and comprehensive training delivery. Leadership & Recognition: Representing the Global Support Organization on the TLS Tiger team, advocating for GSO\'s needs throughout the project. Acknowledged as an Elite Performer for outstanding contributions in Q1 and Q2, culminating in a notable presentation at the Product Summit in Q3. Partnership & Relationship Building: Cultivating and nurturing relationships with partner organizations, participating in monthly discussions to address issues and streamline processes. I take immense pride in my ability to lead and inspire my team to consistently deliver expedient, effective, and expertise-driven solutions. I am passionate about driving innovation, optimizing processes, and ensuring that our customers receive the highest level of support.

Skills

• Red Hat Linux
• Inventory Management
• Network Security
• Customer Service
• Samba
• Microsoft Office
• Ipv6
• Help Desk Support
• Firewalls
• Tcp/Ip Protocols
• Windows 7 Migration
• Sql
• Internet Security
• Windows 7
• Vpn
• Linux
• Wan
• Windows
• Dns
• Ios
• Lan-Wan
• Dhcp
• Cisco Routers
• Leadership
• Microsoft Servers
• Project Management
• Customer Satisfaction
• Event Planning
• Ipv4
• Sales
• Ssh
• Technical Support
• Pos
• Salesforce.com
• Active Directory
• Webinars
• Network Engineering
• Team Leadership
• Microsoft Excel
• Event Management