Alan Frace

About Alan Frace

You have been a lifesaver.\"That is the feedback I strive for. In Sales Operations, success isn\'t just about managing data; it\'s about seeing the bottlenecks that others miss and collaborating across departments to fix them. I am passionate about connecting the dots between Legal, Finance, HR and Sales to ensure our agents get paid, our processes remain compliant, and our systems run smoothly.I specialize in taking manual, time-consuming processes and transforming them into efficient, automated workflows. I am the person the team turns to for the \"hard stuff\"—from managing the sunsetting of major programs to resolving complex pay exceptions for top-tier talent. I believe that good operations work should be invisible to the user but impactful to the bottom line.

Experience

1. Sales Operations Specialist

   Redfin

   Sep 2023 — Present · Seattle, WA, US

   Program Design & AdministrationStrategic Program Ownership: Hand-selected to define a first-of-its-kind Sales Operations role, centralizing fragmented processes into a cohesive HQ-based function.Revenue Continuity Management: Engineered the \"Departed Agent Referral Program,\" ensuring accurate tracking and capture of referral fees and commission tails following agent transitions.Corporate Employee Benefits Admin: Streamlined the administration of personal real estate transactions for team members, serving as the primary lead for internal transaction compliance and benefit application.Agent Onboarding Strategy: Developed the framework for \"Transitional Clients,\" managing the complex terms for new hires bringing external books of business into the Redfin ecosystem.Organizational Liaison & Cross-Functional CollaborationHQ-to-Field Bridge: Acts as the \"unofficial liaison\" and subject matter expert between field leadership (State Brokers/Managers) and corporate pillars (Legal, HR, Payroll, Compensation and Accounting) to resolve systemic operational friction.Contractual Oversight: Manages complex referral agreements and fee structures, ensuring both inbound and outbound financial obligations are met.Process Standardization: Translates high-level corporate policy into actionable field guidance.

Skills

• Military Relocations
• Working with First-Time Home Buyers
• Condos
• Single Family Homes
• Buyer Representation
• Reo
• Investment Properties
• First Time Home Buyers
• Sellers
• Foreclosures
• Residential Homes
• Referrals
• 1031 Exchanges
• Working with Relocation Buyers