Alan Finn

Client Relations Manager @Continental

Buffalo, NY, US

As a Client Relations Manager with Continental, I am responsible for building and managing strong relationships, while ensuring the seamless delivery and continuous improvement of our breakroom solutions and services to approximately 450 of our existing clients in Western New York.I’m responsible for staying up to date with industry trends and emerging technologies and collaborating with leadership to explore new offerings that keep us ahead of the competition. I support the client transition process, from initial installations to ongoing account management, ensuring clients feel fully supported throughout their relationship with us. My role involves proactively addressing service concerns, negotiating pricing, equipment and contract adjustments, and identifying opportunities for growth within existing accounts. I maintain an organized CRM platform to manage client data, track interactions, and ensure all contractual obligations are met on time. Additionally, I work closely with marketing and third-party partners to present tailored solutions and deliver exceptional service, helping Continental build long-term, successful partnerships with our clients.

Canisius University

Bachelor of Science (B.S.), Marketing