Alan Dsilva
Customer Support Specialist at Honeywell
- Role
- Team Coach at Honeywell
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Alan Dsilva
I have several years of experience in Market Research. Currently I am working with…
Experience
Team Coach
Jul 2016 — Present · Pune, IN
To successfully manage all phone calls and service requests for internal and external customers.• Act as the primary interface between the Customer Shared Services and our customers. • Work in co-operation with other internal functions (e.g. TAC, Sales/Operations etc). • Working at the hub of the local operation and is pivotal to the success of delivering the highest standards of customer service through the HPS Global Customer Contact Team.• Manage online and customer self service requests• Hands on experience on SAP interface for order processing
Education
ST. Vincent's High School
HSC
1996 — 2007
Pune University
BACHELOR OF COMPUTER APPLICATIONS
2009 — 2012
Skills
- Market Intelligence
- Competitive Intelligence
- Market Research
- Primary Research
- Secondary Research
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