Alan Cottle
Sr. Manager, CS Technology Operations
- Role
- Sr Manager Cs Technology Operations at eBay
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Alan Cottle
Technical business leader and strategist with passion and vision who understands that successful IT projects address business change and customer experience. Rich, cross industry expertise in Finance, Tech, Healthcare, and Retail Services. Entrepreneurial technologist with roots in IT Service Management, IT Infrastructure, Cloud Operations, product development life cycles. Intimate knowledge of Service Delivery, IT Operations, core banking, enterprise, web, mobile and social platforms. Navigator of the eCommerce landscape and its business and technical impact. Proven optimistic, energetic leader who builds and leads productive cross functional global teams with emphasis on communication and collaboration. Drives optimization for policy, program, and IT governance development in diverse operational areas including technology partnerships, contract negotiations, finance, budget management, P&L management, and planning at both strategic and operational levels.My specific areas of expertise are:Service Management • Infrastructure Improvement • Project Management • P&L Management • Architecture • M&A IT Management • Business Intelligence • Business Continuity • Vendor Management • Capacity Planning • KPI/Metrics Measurement • Data Center Management • System Integration Management • Stakeholder/Executive Expertise • Program/Process Management • NOC/SOC Management
Experience
Sr Manager Cs Technology Operations
Oct 2020 — Present · Draper, UT, US
A technical leader of IT Operations group that’s responsible for maintaining and supporting the stability of production services and ensuring that IT services are delivered effectively and supported to meet SLA’s of the business. My team provides enterprise-level, operational support for all production services offered to eBay customers and internal applications and services needed to run the business. Hands-on IT Operational and Infrastructure Leader with experience in multivendor enterprises, in design, project management, implementation and delivery and support of business-critical systems and services. Overall leadership and management of eBay NOC and Global Technical Support team for internal customer applications, and responsible for Bug triaging and escalation team to drive remediation and expedited handling of website and internal application bugs.
Education
Western Governors University
Bachelor of Science - BS, Computer/Information Technology Administration and Management
2017 — 2020
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