Alan Clark

Senior Compliance Manager R @Aviva

Reporting to the Head of Compliance, I have responsibility for oversight of Intermediaries, Partnerships and Strategic Partnerships. I provide compliance advice to the wider business on all elements of the Personal Line business which Aviva underwrites, including but not limited to Mobile Device Insurance, Home Emergency, Home, Motor and Personal Accident. I also have a working knowledge of Commercial Lines businessI have been heavily involved with the implementation of a set of conduct controls to oversee and challenge how products operate ensuring that they provide value for money to our customer base. This continues to be adapted in line with FCA\'s expectations and requirements. This has also involved looking at the impacts of covid-19 and any potential impacts to customer utility. I am a regulatory subject matter expert and will provide advice on all elements of the FCA rulebook, providing practical and customer driven solutions. My role includesProviding support, advice and ongoing guidance on new and existing deals to ensure adequate consideration has been given to the regulatory rules and conduct agenda.Oversight of existing deals to ensure that compliance is maintained. Interpretation and implementation of consultation papers and thematic reviews, and working with the wider business to complete gap analysis and advice to ensure successful implementation. Where appropriate interaction with the FCA. Ongoing relationships with a number of partners to discuss regulatory and conduct issues.Ongoing review and oversight of regulatory risk within the company including close liaison with the wider risk function. Ongoing review and support to the complaints handling team providing advice on all elements of the DISP rulebook. Conduct risk and TCF embedding and ongoing oversightWhere appropriate reporting to board and conduct committees on areas of interest. Oversight of Risk events to ensure adequate action plans and implementation.