Alan Burkhard

About Alan Burkhard

Experienced leader with proven results within IT industry. Skill sets include strategic…

Experience

1. Senior Director of Professional Services

   Smg3rx

   Dec 2022 — Present · Chicago, IL, US

   Leading a team network engineers to evolve a critical function within the Professional Services organization for a recognized leader in mobility communication solutions. • Providing strong, dynamic leadership that mentors, develops, and guides team members to efficiently design and deploy mobility solution to clients • Managing Implementation teams of delivery Engineers and Managers delivering Mobility as a Service (MaaS) projects globally• Developing and maintaining effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision • Developing the delivery engineering team by increasing their skills, competencies, adherence to Best Practices, and compliance with Professional Services standards• Partnering with Sales, Customer Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction • Working cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments. • Owning initiatives to develop the team, deliver organizational improvements, and evolve business strategy • Ensuring key initiatives aligned with the business strategy are meeting required timelines and executive commitments • Design and Development of new Mobility products, services, and solutions• P&L responsibility

Education

• Elmhurst University

  Master of Business Administration (MBA), Business Administration and Management Finance

  2001 — 2006

Skills

• Wireless
• Pri
• Business Analysis
• Unified Communications
• Optical Fiber
• Contract Negotiation
• Contact Centers
• Session Initiation Protocol (Sip)
• Financial Accounting
• Managed Services
• Sales Management
• Telecommunications
• Iaas
• Marketing
• Fiber Optics
• Vpls
• Team Leadership
• Wan
• Ethernet
• Voip
• Channel Partners
• Data Center
• Leadership
• Revenue Assurance
• Co-Location
• Sip
• Project Management
• Dedicated Internet
• New Business Development
• Mpls
• Telephony
• Solution Selling
• Voice Over Ip (Voip)
• Business Planning
• Cloud Computing
• Business Strategy
• Strategic Planning
• Call Centers
• Ip
• Network Design