Alan Bose
Flagship Store Director | Customer Experience Manager | Marketing - Mumbai Cluster | Decathlon
- Role
- Customer Experience Manager - Mumbai at Decathlon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Alan Bose
A Visionary Leader Driving Omnichannel Excellence in Sports Retail. My purpose is to \"Move people through the wonders of sport\", and I am dedicated to facilitating business growth through operational excellence and inspiring teams to reach their full potential.I am a highly accomplished and results-driven Director and Senior Leader with deep expertise in transforming retail operations and driving significant omnichannel growth within the sports industry. My career has evolved through every critical layer of the store business—from delighting the customer on the floor as an Omni-Sport Advisor to setting national strategy as a Country Operations Director.This breadth of experience gives me a unique 360-degree view, allowing me to seamlessly connect People, Planet, and Profit outcomes.My Core Expertise- Strategic Omnichannel Business Growth: I have a proven track record of building and leading Local Sport Projects (LSP) and defining commercial policies to boost GMV (Omni Turnover). I excel at optimizing the mix of offline and digital offers to ensure an outstanding customer experience- Operational Excellence & Efficiency: My background includes managing and optimizing all facets of store operations, from ensuring people safety and asset security to implementing standardized in-store processes. I’ve consistently worked to boost efficiency and drive a reduction in the Cost of Operations / GMV- Human Capital Development & Leadership: As a leader, my focus is on developing, motivating, and recruiting complementary personalities while fostering an autonomous, high-performance team environment. I guarantee a culture aligned with core values and utilize Collective Intelligence for shared success- Sustainability & Circularity: I champion and integrate sustainable development actions, managing initiatives like waste recycling, energy efficiency, and eco-mobility. A key focus is boosting the business\'s Circular Turnover (T/O) through solutions like buyback and second life.
Experience
Customer Experience Manager - Mumbai
Jan 2023 — Present · Mumbai, IN
Education
St Vincent CMI School
High School/Secondary Certificate Programs
2009 — 2011
Christ University, Bangalore
Bachelor of Technology - BTech, Mechanical Engineering
2012 — 2016
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