Alan Acuff

Experience

1. Sr Manager, Ip Operations Engineering

   Zayo Group

   Aug 2019 — Present · Tampa, FL, US

   As a Network Engineering team member, the team supports Network Architecture, Network Operations, and Activations teams concerning technical issues and day-to-day care and support of the Global IP Tier 1 Core Network. Tuning global network metrics to provide optimal performance for network services. New feature configuration enablement for network services. The team will onboard, add, and recover the IP core network element\'s capacity and perform software lifecycle management and upgrades. The team plays a critical support function for Access, Edge, and Core deployments.ResponsibilitiesImplementation and Acceptance of new infrastructure into the networkDocument, Maintain, and Implement configuration standards and proceduresPerform after-hours Maintenance Requests for network augments and changesTier IV Operational and Technical support for Implementation Engineering, Packet Architecture, Software Engineering, Service Delivery, and Telemetry​​Monitor and troubleshoot overall network health and alert NCC to potential service issuesWork with Engineering / Architecture teams to deploy network updates/upgrades and special projectsWorking at the Vendor level to solve complex problems with new or existing network hardware and software.Working on multiple upgrade projects in addition to daily transactional tasks.Tracking and coding your work appropriately at the task level.Create advanced MOPS, Run scripts, and use the tools provided.Create, add, and update network designs.

Skills

• Computer Network Operations
• Network Design
• Cisco Technologies
• Ethernet
• T1
• Voice Over Ip (Voip)
• Multiprotocol Label Switching (Mpls)
• Unified Communications
• Wan
• Managed Services
• Wireless
• Troubleshooting
• Call Centers
• Ip
• Voip
• Data Center
• Service Delivery
• Mpls
• Cisco Systems Products
• Switches
• Internet Protocol (Ip)
• Telecommunications
• Telephony
• Wireless Technologies
• Wide Area Network (Wan)