Al Ameen M

About Al Ameen M

I\'m a passionate Customer Success Manager with specialise in growing enterprise accounts…

Experience

1. Customer Success Manager

   NewWave Computing Pvt Ltd

   Mar 2024 — Present · Chennai, IN

   Business Development * Successfully identified and pursued new opportunities in assigned territory/segment, resulting in increased sales and market share.* Proactively built a strong sales pipeline through innovative initiatives, maximizing return on time and effort invested.* Developed and executed a strategic sales plan that exceeded top-line and bottom-line targets for specific product lines and business segments.Business Profitability * Growing the customer base for Newwave in chennai region by through client/territorial/segment expansion/acquisition initiatives.* Increasing share of wallet for Newwave in existing accounts through effective relationship management and strategic upselling/cross-selling.Skills - Self Development Enablement * Demonstrated expertise in solution selling, cross-selling, and competitive positioning, consistently exceeding sales goals.* Continuously upgraded and updated hard and soft skills to stay ahead of the curve in the industry.Alliance Management * Established strong relationships with key partners, aligning priorities for mutual success and exceeding customer expectations.* Leveraged partner relationships to deliver best-in-class technical and commercial solutions to customers, ensuring profitable business for Newwave.Customer Success Specialist * Delivered exceptional customer experiences throughout the sales and pre-sales process, resulting in high client satisfaction and loyalty.* Streamlined cross-departmental collaboration to ensure efficient project execution and timely issue resolution.

Education

• BSA Crescent Institute of Science and Technology

  Bachelor of Technology - BTech

  2014 — 2018

• Jawahar Matriculation Higher Secondary School, Neyveli

  12thd

  2012 — 2014