Jane Alam Adnan
CS Engineer
- Role
- Cs Engineer at Accenture
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Jane Alam Adnan
I am an IT Support Engineer with expertise in incident management, technical…
Experience
Cs Engineer
Nov 2024 — Present · Noida, IN
Roles and Responsibilities -Provided technical support to end-users for hardware, software, and network-related issues, ensuring minimal downtime.Resolved incidents and service requests within the SLA timeline using the ServiceNow platform.Performed system reimaging, software installation, and configuration to maintain device compliance with company standards.Assisted in troubleshooting Microsoft Office, email, and VPN connectivity issues.Diagnosed and resolved Active Directory account-related issues, including password resets and access provisioning.Collaborated with cross-functional teams to escalate and resolve complex technical problems.Documented and updated troubleshooting steps in the knowledge base for recurring issues.Conducted compliance checks to ensure devices adhered to organizational IT policies and security protocols.Key Achievements -Successfully reduced ticket resolution time by 20% through efficient troubleshooting and process optimization.Consistently achieved 98% SLA adherence, contributing to higher customer satisfaction rates.Enhanced end-user productivity by effectively resolving critical technical issues within agreed timelines.Played a key role in ensuring system compliance during large-scale reimaging projects.
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