Alainna Stephens

About Alainna Stephens

I’m a strategy-driven professional with 15+ years of experience translating business…

Experience

1. Customer Experience Analyst

   飞利浦

   Jan 2025 — Present · US

   The Customer Experience Analyst generates insights from deep analysis of quantitative and qualitative data from a variety of sources to provide thoughtful and relevant customer experience recommendations to Philips NAR and related businesses. • Act as a project leader owning the research and problem solving with NAR, business leaders and team peers to address unique questions regarding customer experience and retention.• Integrate the best sources of data, supervise data mining and alignment across multiple platforms including Medalia, SAP, Siebel, Excel, and Salesforce. Where data is not available, the role will also create alternative scenarios to increase market visibility.• Effectively make the case for business decisions using data visualization products such as PowerBI, Qlik, Tableau and PowerPoint.• Make presentations that include recommendations on NAR and Business investment using data-driven insights, summary analysis of news and trends, and comprehensive review of purchasing personas and behaviors as it relates to customer retention.• Define and manage dashboarding for NAR, report and manage advanced big data, and AI enabled analytics for Region stakeholders as it relates to customer experience and retention.

Education

• University of Arkansas at Pine Bluff

  Bachelor of Science in Computer Science

• University of Phoenix

  Master of Information Systems