Alaina Koloc

About Alaina Koloc

With over six years of experience in customer-facing roles, I have honed my ability to adapt and excel in various environments. In my most recent role as a supervisor, I have been responsible for training new team members and leading a group of 20 staff to achieve optimal operational effectiveness within the store. My demonstrated track record of success in leadership and teamwork has set the foundation for my passion for continuous growth and learning.As I transition towards building a career in security operations and incident response, I am actively working on acquiring various industry certifications to establish a solid knowledge base within my chosen specialization. In pursuit of excellence, I am fortunate to work with a globally recognized security operations mentor, who is guiding me through this exciting journey.I am eager to leverage my strong leadership skills, adaptability, and commitment to learning in the dynamic field of security operations and incident response, making a significant impact and contributing to the safety and resilience of organizations in the digital age.

Experience

1. Shift Supervisor

   Starbucks

   Mar 2023 — Present · CO, US

   Demonstrated exceptional composure and empathy during high-stress situations, effectively de-escalating conflicts and maintaining a calm, professional demeanor.•Boosted customer satisfaction ratings by over 10 points through the delivery of consistent, top-notch service, exceeding customer expectations.•Proficient in training new team members on company policies, onboarding procedures, hygiene standards, and best practices for delivering outstanding customer experiences.•Successfully managed and led shift teams of up to 20 members, ensuring optimal product quality, cleanliness, safety, and store operations while fostering meaningful connections with customers.•Diligently ensured product availability and excellence by performing weekly inventory counts, daily food and retail merchandise orders, and consistently striving to surpass weekly net profit goals of

Education

• Arizona State University

  Pre-Nursing Studies

• University of Minnesota

  Psychology