Alain Sawa Sawa
2l-data Engineering Pro (Sdx) @BT Group
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WORK HISTORY
2l-data Engineering Pro (Sdx) @BT Group
Sheffield, GB
Resolve technical incidents, service requests, changes or problems relating to the “SDx ” portfolio Cisco l ACI | DNAC | ISE • Collaborate with all BT business units to bring about timely resolution of technical issues.• Responsible for proactive review and maintenance of customer infrastructure/EMS.• Manage and document information relating to customer incidents, service requests, changes, and problems, and provide updates on the progress of such events to all stakeholders in line with internal processes.
EDUCATION
Sheffield Hallam University
Master's degree, Networking Professional
Jamia Millia Islamia
Postgraduate, Radio and Television Broadcasting Technology
University of Kinshasa
Bachelor of Science (B.Sc.), Physics
SKILLS
ABOUT ALAIN SAWA SAWA
In my current role at BT, I am focused on improving business operations by implementing…
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