Alain Fermin
Inside Sales Account Executive @Gordon Food Service
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WORK HISTORY
Inside Sales Account Executive @Gordon Food Service
Miami, TX, US
Serve as liaison between the outside Customer Development Specialist (CDS) and partners within the organization.Manage customer orders.Communicate with customers regarding out of stocks and substitution options. Maintain knowledge of specific GFS systems, distribution centers and products.Mentor new call center representatives.Attend on‐going training sessions.Arrange exception deliveries in collaboration with Transportation departments and other delivery services.Determine appropriate credits for customers.Collaborate with CDS on customer pricing exceptions; leverage GFS resources to increase territory growth.Discussion of negotiation of products and pricing to customer.Support CDSs and customers with order guide management, creating quote lists, invoice comparisons and creating reporting.
EDUCATION
Miami Dade College
associate in arts, Business
Ana G. Mendez University System
Master's degree, Strategic Management and Leadership
Florida International University - College of Business
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT ALAIN FERMIN
Extensive experience in sales management, with strong organizational and analytical…
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