Alagappan Sudalaimuthu Lakshmanan

About Alagappan Sudalaimuthu Lakshmanan

Senior IT and Global Product Support leader with 25+ years in maritime and container terminal technology. I build high‑performing, data‑driven support organizations that deliver reliable, business‑aligned solutions for terminals across APAC, EMEA & the Americas with Navis/Kaleris for N4, Master Terminal TOS. I started by building Tuticorin Container Terminal’s IT stack from scratch—from the Terminal Operating System (CITOS) and financials to core infrastructure—then grew into global roles at Navis/Kaleris, leading complex escalations, cross‑functional delivery, and regional/Global Support teams. I’m passionate about coaching teams, strengthening processes, and turning insights into outcomes. My focus: customer success, operational excellence, and scalable global support. Strengths: Technical Product Support Leadership • Customer Success • Escalations • IT Strategy & Infrastructure • Maritime/Terminal Operations • Data‑Driven Decision‑Making • Building & Scaling Global TeamsValue I bring: resilient support operations, faster time‑to‑resolution, higher CSAT, and trusted partnerships with customers and product/engineering.

Experience

1. Senior Manager - Global Support

   Navis

   Aug 2023 — Present · Chennai, IN

   Drive the recruitment, development, and leadership of a world‑class Global Product Support team, working seamlessly with regional teams in APAC, EMEA, and the Americas to consistently deliver outstanding customer experiences- Lead the Global Product Support organization in partnership with regional teams across APAC, EMEA & the Americas for N4 and Master Terminal (MTN) product(s)- Recruit, develop, and coach a high‑performing global team delivering 24×7 mission‑critical support and best‑in‑class customer experience- Drive cross‑functional collaboration with Product, Sustaining/Engineering, QE, Release & PM to accelerate bug fixes and manage escalations.

Education

• University of Madras

  B.A

• Annamalai University

  M.A

• Madurai Kamaraj University

  M.B.A (Systems) - Incomplete

• St.Xaviers Hr Seconday School

  +2

Skills

• Systems Analysis
• Business Process Improvement
• Infrastructure
• Enterprise Resource Planning (Erp)
• Management
• IT Strategy
• Erp
• Software Implementation
• Requirements Analysis
• Container Terminals
• Business Analysis
• Container
• IT Project Implementation
• Transportation
• Customer Experience
• Maritime
• Shipping
• Integration
• Supply Chain Management
• Logistics
• Training
• Project Management
• Software Development
• Change Management
• Navis Sparcsn4 Implementation
• Logistics Management
• Product Support
• Troubleshooting
• Analysis
• Programming
• IT Management
• Ports
• Operations Management
• Navis Sparcsn4 Administration
• Supply Chain
• System Administration
• Software Project Management
• Process Improvement
• Business Process