Alagammai Karuppanchetty
Salesforce Business Analyst @Sanofi
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WORK HISTORY
Salesforce Business Analyst @Sanofi
Bridgewater, NJ, US
Managed software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.• Interacted with stakeholders to get a better understanding of client business processes and gathered requirements. • Implemented Standardized and Unified process throughout the Software Development Life Cycle (SDLC).• Conducted requirement gathering sessions with the purpose of creating and defining the Business Requirement Document (BRD) and the Functional Requirement Document (FRD) using Rational Requisite Pro.• Designed and deployed custom tabs, validation rules, approval processes and auto response rules for automating business logic. • Worked on Salesforce.com sales Cloud development including SDLC, standard and custom objects, Apex, and Visual force pages.• Used field level security along with page layouts to manage access to certain fields.• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.• Created workflow rules and defined related tasks, email alerts, and field updates.• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.• Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions • Create HTML email templates and send email alerts using workflows and process builders• Create Reports and Dashboards to analyze the functionality and performance• Performed data loads using Data Loader to upload or update data into Salesforce• Created high-level Use Cases from Business Requirements and created UML diagrams like Use Case and Activity diagrams using MS-Visio.• Conducted User Acceptance Testing (UAT) of the application with the QA team.
EDUCATION
Shanmuganathan college of Engineering
Bachelor of Engineering (B.E.)
SKILLS
ABOUT ALAGAMMAI KARUPPANCHETTY
Over 12+ years of experience in Pharmaceutical and I.T. with Salesforce Functional Analyst expertise in all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC) involving QA in Salesforce.com Veeva CRM application.• Comprehensive experience in all stages of the SDLC in both Agile and Waterfall models.• Expertise in Requirements Gathering, Analysis, Project Documentation, and acting as liaison between business and technical teams.• Proficient in creating Business Requirement Documents, Functional Specification Documents, Use Case Diagrams, Sequence Diagrams and Activity Diagrams prototypes, wireframes, and storyboards.• Experience working with global cross functional teams and coordinating with SME’s and stakeholders (Onsite/Offshore model).• Experience in conducting Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customers.• Extensively worked in JIRA and ALM for maintaining and execution of Test cases and defect management.• Skillfully documented Business Requirements, Use Case Specification, Functional and Non-Functional specification, UML diagrams including Use Case diagram, Activity diagram, Data Flow diagram (DFD), Entity-Relationship diagram (ERD), Requirement Traceability Matrix (RTM), Change-Version Control, Training and User Manuals.• Experience in analyzing CRM business processes including Omnichannel, Accounts, Role Hierarchy, Territory Management, Segmentation and Targeting, MCCP, and Event Management.• Experience working on Salesforce sales cloud.• Creation of Wireframe in collaboration with UX/UI designers ( User Interface).• Proficient in SFDC Administrative tasks like creating Roles, Profiles, Users, Page Layouts, Record Type, Assignment Rule, Workflow Alerts,Email Alerts and Actions, Reports, Dashboards, Outbound Messaging, Approval Workflows, Data load, Data migration, and data cleaning.• Proficient in designing of Custom Objects, Custom Components, Custom Fields, Role Based Page Layouts, Custom Tabs and Custom Application.• Strong exposure to Security and sharing rules implementation at object, field, and record levels.• Experience with Waterfall, Agile software development (Scrum) methodologies.• Experience working with SOQL queries to perform the Database testing• Experience withSalesforce.com Reports, Dashboards, Forecasts, Workflows.• Analyzing bugs, interacting with team members in fixing errors and UAT and assisted in Post–Production support.
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