Armin Lacsamana
Manager, IT Technical Support @ NICE | Ensuring Technical Excellence
- Role
- Manager, IT Technical Support at NiCE
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Armin Lacsamana
As a Senior IT Technical Support at NICE Ltd, I provide high-quality technical support and troubleshooting for the company\'s cloud-based software solutions and services. I have extensive experience and expertise in Office 365 administration, Azure Active Directory, and Windows 7, as well as customer service, ITIL, and IT service management.With over 12 years of experience in the computer software industry, I have a proven track record of delivering excellent customer satisfaction, resolving complex issues, and collaborating with cross-functional teams. My mission is to ensure that NICE\'s clients and users have a smooth and seamless experience with the company\'s innovative and cutting-edge products. I am passionate about learning new technologies and staying updated on the latest trends and best practices in the IT field.
Experience
Manager, IT Technical Support
Dec 2024 — Present · Hoboken, NJ, US
Education
Chubb Institute
Information Technology
1999 — 1999
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