Alaauddin Shieha
Sr Manager, Support Delivery Solutions Architecture @Palo Alto Networks
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WORK HISTORY
Sr Manager, Support Delivery Solutions Architecture @Palo Alto Networks
o Spearheaded a comprehensive system transformation project, resulting in SLA recovery and a dramatic reduction in average speed to answer (ASA) from hours to approximately 10 minutes. Achieved this notable improvement by making changes to support systems and processes without increasing headcount. o Actively participated in a pivotal project that revamped system functionalities and reinforced processes, leading to a significant reduction in the average Time To Resolve (TTR) from 18 days to a mere 12 days, underscoring a keen focus on operational management and efficiency. o Tailored technical requirements to align with Global Customer Support Delivery goals. o Led the development and execution of strategic technical solutions, emphasizing transparent communication throughout the process.
SKILLS
ABOUT ALAAUDDIN SHIEHA
Strategic thought leader with 10+ years in business architecture, strategy, and…
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