Alaa Samad
Director of Aftermarket - Parts & Service @Nortek Air Solutions, LLC
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WORK HISTORY
Director of Aftermarket - Parts & Service @Nortek Air Solutions, LLC
EDUCATION
Beirut Arab University
Bachelor's degree, Mechanical Engineering
American University of Beirut
Master of Engineering - MEng, Energy Management and Systems Technology/Technician
American University of Beirut
Master of Engineering (M.Eng.), Applied Energy Program
ABOUT ALAA SAMAD
With over a decade of experience in sales and operations management, I am a passionate and results-oriented leader who drives service excellence and energy optimization in the mechanical engineering industry. As the Services Leader at Trane Technologies, I am responsible for the complete services portfolio business that includes maintenance contracts, parts, repairs, rental, controls, and energy services.I lead multicultural and diverse sales and fulfillment teams consisting of 40+ employees, managing the full P&L of the services department, optimizing cash flow, reducing expenses, and maximizing service team utilization. I also improve customer satisfaction by implementing standardized service work processes, streamlining transactions, and enhancing overall customer experience. In addition, I have a Master of Engineering (M.Eng.) in Applied Energy from the American University of Beirut, where I focused on system efficiency and optimization of building energy performance.
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