Alaa Aldwik
Orientation Worker Case Manager @Community Development Council Durham
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WORK HISTORY
Orientation Worker Case Manager @Community Development Council Durham
Durham, ON, CA
Conducts needs assessments and develops tailored settlement plans to support clients’ integration, offering guidance on immigration processes, employment, housing, subsidized childcare, and children’s programs through in-person, phone, and email consultations. Trains newly hired staff and serves as a mentor to ensure seamless onboarding and knowledge sharing. Manages a monthly caseload of 150+ clients. Praised by management for successfully re-engaging inactive clients, strengthening case management outcomes. Improved service accessibility for the Arabic-speaking community by creating multilingual outreach materials, enhancing awareness, and utilizing available programs. Consistently met and surpassed annual case targets, ensuring compliance with organizational benchmarks and securing continued program funding. Developed a structured and comprehensive training profile for new hires, reducing the learning curve, increasing onboarding efficiency, and improving case-handling accuracy. Actively participates in community committees and collaborates with partner organizations to expand program impact. Offers additional support as interpreter and translator for English and Arabic, enhancing outreach and community engagement.
EDUCATION
Durham College
Paralegal Graduate Certificate, Paralegal
Jami'at Philadelphia Al-Khassa
Bachelor of Laws - LLB
Yarmouk University
Master's degree, Law
ABOUT ALAA ALDWIK
With a foundation in law and over eight years of experience across social services, I deliver impactful solutions for immigrant families, refugees, newcomers, and Canadian citizens. Known for designing and implementing targeted programs, I’ve navigated complex cases with a client-centered approach and supported organizations in delivering meaningful support and measurable outcomes, ensuring everyone has a path to success.At the heart of my work is a commitment to making a meaningful difference in people’s lives. The appreciation and feedback I’ve received from clients and colleagues—acknowledging my informed guidance and effective problem-solving—have been deeply rewarding and reinforce my dedication to this field.I’m especially proud of my contributions in these areas:•, improving case management outcomes and strengthening community relationships.•, improving service accessibility and awareness for the Arabic-speaking community.•, ensuring compliance and securing continued program funding.• for new resettlement workers to reduce the learning curve, increase onboarding efficiency, and improve case handling.I am on LinkedIn to connect with others who are passionate about improving community outcomes, exchanging best practices, and exploring new ways to drive impact. Looking forward to [email protected] of StrengthCase Management Needs Assessment Canadian Immigration Refugee and Citizenship Laws and Regulations Multitasking Research & Analysis Stakeholder Communication Organizational Skills Strategic Planning Project Management Monitoring and Reporting Cross-functional Teams Multitasking Application Processing.
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