Al Zakaria

Destination Retirement Specialist @Just Group plc

Belfast, GB

Provide a prompt, friendly, and efficient service for customers in a multi-channel environment.Process customer enquiries within set service standards to promote customer satisfaction and deliver company\'s proposition.Maintain focus and accuracy even when faced with high volumes.Ensure a clear focus on customer outcomes, quality, service, and results.Accurately update customer administration systems (CRM and Investment Platforms).Establish and maintain effective working relationships with sales teams and administrative staff within the wider business.Create, record, and update all customer data promptly, ensuring it remains accurate and compliant.Proactively maintain skills and knowledge levels to handle general customer enquiries regarding retirement options.Process sensitive partner/provider data within agreed boundaries.

Birshreshtha Munshi Abdur Rouf Public College

Higher Secondary Certificate, Science

Ahsanullah University of Science and Technology

Bachelor of Science - BS, Industrial Engineering

Ulster University

Master of Science - MS, Business Development and Innovation

British Council English Score

IELTS