Kyle A.
Network Technician at MGB
- Role
- Network Technican at Mass General Brigham
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kyle A.
I have a solid customer service background, gained from several years working in retail…
Experience
Network Technican
Nov 2023 — Present
Provided level 1 and 2 technical supports for Mass General Brigham devices, excelling in troubleshooting, software installation, and hardware deployment.Demonstrated expertise in Windows 10, laptop repair, and software applications, familiar with BitLocker, with a strong commitment to superior customer service and deadline adherence.Contributed to significant hardware deployments, relocations, and OS rollouts, enhancing operational efficiency as a key team member.Ensured accurate tracking by creating and maintaining accurate documentation streamlining processes which reduced waiting times by 10Performed troubleshooting, software installation, network connectivity testing, and hardware deployment for managed devices.Conducted scheduled maintenance on desktop and laptop workstations, including re-imaging operating systems and hardware replacements.Activated and cleared ports when directed by Network Engineering to keep data closets in satisfactory condition.Configuration and Troubleshooting of Network Printers.Provision, Deployment and return equipment.Working with Intune on mobile devices/PCs.
Education
Salem State University
Bachelor's degree
2015 — 2021
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