Alexandra Cole
Customer Success Manager at Workday
- Role
- Customer Success Manager at Workday
- Location
- Hillsborough, NJ, US
- LinkedIn followers
- 500 followers
About Alexandra Cole
Experienced Customer Success Manager with a demonstrated history of working in the SaaS industry. Now, I help companies drive organizational change by measuring and improving their employee engagement.Skilled in Building Client Relationships, Consultative Service, Employee Engagement, Account Management, Project Management, Presentations, Training, Mentorship, and Human Resources.
Experience
Customer Success Manager
Feb 2024 — Present
Analyze customer usage analytics and conduct regular check-ins to ensure client success (ie. identify areas for improvement, calculate ROI, assess satisfaction, discuss upcoming needs and projects)• Identify opportunities for clients to expand use of our solutions and drive adoption of new features• Act as voice of the customer within company, advocating for needs, priorities and feature requests
Education
High Point University
Bachelor of Arts (B.A.), Human Relations
2012 — 2016
West Morris Mendham High School
Diploma
2008 — 2012
Skills
- Microsoft Office
- Communication
- Microsoft Powerpoint
- Organized
- Teamwork
- Interpersonal Skills
- Tenacious Work Ethic
- Responsible
- Leadership
- Strong Attention to Detail
- Human Resources
- Time Management
- Social Networking
- Fast-Learner
- Customer Service
- Microsoft Word
- Marketing
- Strong Interpersonal Skills
- Powerpoint
- Microsoft Excel
- Workers Compensation
- Social Media
- IT Proficient
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