Akula Shiva
Cloud Support Engineer at Presidio| AWS Cloud Certified | Azure Certified|
- Role
- Software Engineer Itil at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akula Shiva
Associate Professional Service Delivery Coordinator CSC INDIA Pvt Ltd, Hyderabad. Roles & Responsibilities:• Monitoring alerts from Cloud Servers in remedy tool and assigning those to tech teams.• L1 technical support on for Cloud Servers. • Follow-up on P1 & P2 incidents and engaging Major Incident Management Team.• Follow-up on regular changes.• Assigning tasks to tech team based on customer requirement.• Follow-up on incidents & changes BMC Remedy tool.• Assigning tickets to the respective teams.• Creating Incidents & Changes in BMC Remedy tool.• Chasing up on aged incidents and changes and get it closed by the technical teams.• Monitoring across different accounts: QBE Insurance, Alstom, UTC, IngersollRand.
Experience
Software Engineer Itil
May 2023 — Present · Hyderabad, IN
Experience on Multi Cloud (Azure & AWS) which includes Virtual Machines, Block, File and Object Storage, Virtual Networks, Subnets, Route Tables, Network Security, Load balancers and Auto scaling.• Hands-on AWS IAM to create and control AWS users & groups access to AWS services and resources• Managing Users/Groups and Access Controls in Azure AD.• Strong Experience in IT Service management includes Incident, Major Incident and Asset management.• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.• Being accountable for resolving the outage via workaround or permanent fix• Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls• Provided timely feedback to senior management regarding issues affecting quality of service to clients facilitated teleconference meetings and weekly staff meetings, coordinating with to client’s all-time zones to ensure timely communication • Driving an incident to resolution through support engagement • Monitoring Production Workflows in Control-M Tool.• Experience in understanding and troubleshooting common technical issues in Windows & Linux OS. • Produce regular operational reports to check quality & performance of the Incident Management process
Education
Osmania University prathibha degree college kukatpally
B.com (computers Applications ), Computer Applications and Commerce
2012 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.