Akua Nketia
- Role
- Manager, Public Sector Group at ICF
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Akua Nketia
Innovative Product Manager with experience in effectively launching multi-million-dollar…
Experience
Manager, Public Sector Group
Apr 2016 — Present
Product Development and Project Management: Lead end-to-end product development; own the product roadmap; develop product requirements; create and track budgets and timelines. Developed various web products for an audience of grantee organizations, nonprofits, state governments, and local governments across the United States- User Experience and Content Strategy: Develop wireframes and prototypes; conduct user research and usability testing; write requirements, acceptance criteria, and test scripts; interpret results and tweak digital products based on findings; and develop product marketing and communications. Create protocols for translations, including website translation standards, style guides, and quality assurance checklists- Digital Content Management: Manage large-scale internal and client-facing research efforts and the implementation of improved systems for the HUD Exchange website. Use CSS and CMS to design and code web pages, toolkits, and online guides. Serve as website search engine lead, managing teams of internal programmers and external consultants working on query tuning experiments, system bug resolution, and metadata improvements to improve site search and SEO. Form long-term goals and execution strategies for analytics, reporting, search engine optimization, and culturally sensitive content. Conducted final review of staff output comprising over 100 listservs, news items, web pages, and trainings per year- People Management: Coordinate a multi-disciplinary team of software developers, graphic designers, technical SMEs, and content managers throughout the product and project lifecycle. Serve on the hiring committee; conduct recruitment, interviews, and onboarding. Supervise 3 staff members and provide professional development opportunities and regular feedback and guidance. With federal clients across 6 HUD program offices, advocate on behalf of clients, solve unexpected problems, and make effective decisions under pressure.
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