Aktar Mallick

About Aktar Mallick

With 18+ years of experience in Telecom/IT, I am a Service Delivery, Project, Program & …

Experience

1. Global Service Delivery Manager

   Whale Cloud

   Jun 2020 — Present · Gurugram, IN

   Coordinate the preparation of customer proposals and statements of work• Participate in new Business Development• Deliver customer projects successfully• Manage customer expectations and relationship• Ensure that projects are delivered in line with WCT process and methodologies• Address Customer issues during an engagement in cooperation with the Account Manager• Make sure that the customer executes their responsibilities on the engagements• Identify and Manage engagement risks and flag major issues early• Participate in overall project management, time estimation, and resource scheduling• Prepare engagement revenue and resource forecasts• Prepare engagement timesheets and billing information• Prepare weekly/monthly engagement reports• Prepare estimations on time frames, quality, and quantity of resources required to successfully implement projects; develop the project plan incorporating all project variables• Establish criteria concerning deliverability, performance, maintenance, design, and costs• Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions• Contribute to and manage engagement and process improvements• Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences• Occasional mentoring of peers, including making sure that the offshore and onsite project teams undertake their duties effectively• Travel to client sites as needed

Education

• MCKV Institute of Engineering College

  B.E

  2000 — 2004