Akash Mhetre
Application Support Engineer | Linux | SQL | Shell Script | ITIL | Incident Management | Networking | Docker | Kubernetes | AWS certified Solution Architet Associate | Automation
- Role
- Senior Infra Engineer at Mphasis
- Location
- Kolhapur, MH, IN
- LinkedIn followers
- 500 followers
About Akash Mhetre
Having hands-on experience in deploying, monitoring, and supporting enterprise applications. I combine strong troubleshooting skills with process automation to improve operational efficiency and ensure minimal downtime. Also having good understanding of ITIL incident, change and problem management.Core Responsibilities:Incident & Problem ResolutionL1/L2 SupportApplication Deployment & Release SupportAutomationLog analysis Execution of SQL queries on SQL developer to analyse and rectify issues.Monitoring & Alert Handling Application Onboarding & Knowledge Management
Experience
Senior Infra Engineer
Feb 2023 — Present · Pune, IN
Handled manual patching and full application deployments, including validation and rollback support, using CI/CD pipelines.Supported applications deployed on cloud infrastructure, VSI, and Kubernetes environmentsRegularly led daily client calls, providing clear updates, managing priorities, and ensuring alignment between technical and business teams.Designed and implemented Shell scripts to automate repetitive manual tasks, cutting manual workload by 40%+ and improving operational accuracy.Performed various activites like PLM, DB refresh, patching and repave.Conducted log extraction, file transfers, and configuration checks over Linux servers.Proactively monitored application health, responded to alerts, and performed initial troubleshooting to reduce escalations and downtime.Creating & modifying the CRONTAB.Execution of SQL queries on SQL developer to analyse and rectify issues.Played a key role in onboarding new applications, participating in Knowledge Transfer (KT) sessions, and creating detailed support documentation for future reference.Collaborated closely with Development, QA, and Infrastructure teams to deliver successful releases and quick issue resolutions.Delivered L1/L2 incident support, performing root cause analysis (RCA) and implementing preventive measures to reduce recurring issues.
Education
Sharad Institute of Technology College of Engineering
Bachelor of Engineering - BE
Sharad Institute Of Technology, Polytechnic
Diploma of Education
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