A. K. Srinivasan
IT Infra Operations, Service Delivery Leader, Service Account Manager | Enterprise Storage & SAN Management | Hitachi, Brocade, Cisco | Driving Operations Excellence & Team Leadership.
- Role
- Service Account Manager at Hitachi Vantara
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About A. K. Srinivasan
Experienced IT Infrastructure Professional specializing in Enterprise Storage Support and Operations Management, with a strong background in managing and administering Hitachi Storage (VSP, VSP-G Series, HNAS, HCP) as well as EMC VMAX and VNX systems. Skilled in Brocade and Cisco Fabric Management, performance tuning, and enterprise-level troubleshooting.Proven expertise in leading technical teams, driving daily IT operations, and ensuring SLA compliance. Adept at service delivery, reporting, and client engagement, with experience in supporting global environments. Contributed to organizational excellence by playing a key role in ISO 9001 & ISO audits, ensuring process adherence and continuous improvement.Passionate about delivering reliable, scalable, and efficient IT infrastructure solutions while building strong teams and fostering operational excellence.Operations Management -* Oversee daily deliverables, operations, and reporting across multiple projects.* Build and maintain strong customer relationships through proactive engagement.* Monitor team performance to ensure prompt and effective resolution of customer queries.* Delegate responsibilities, drive ownership, and empower team members to deliver results.* Ensure timely execution of tasks and projects in alignment with business objectives.* Provide regular project updates to clients and leadership teams, ensuring transparency.* Engage with clients to address queries, resolve disputes, and strengthen partnerships.* Create and maintain records, trackers, and documentation to support operational accuracy and compliance.* Deliver precise service activity reports and insights to project stakeholders.* Serve as the central point of contact within the Service Delivery Team.* Drive team development through skill assessments, mentoring, and targeted training.* Conduct regular team meetings to review challenges, progress, and action plans.* Perform monthly ticket analysis, identify trends, and provide projections for improvements.* Gather and analyze feedback from clients and team members to enhance service quality.
Experience
Service Account Manager
Dec 2025 — Present · IN
Education
Department of Technical Education, Tamilnadu.
DEEE, Electrical and Electronics Engineering.
1996 — 1999
University of Madras
B.C.A., Computer Applications
Skills
- Video Post-Production
- Video
- Autodesk Software
- Storage Area Network (San)
- Broadcast Engineering
- Servers
- Stornext
- Post Production
- Troubleshooting
- Storage Area Networks
- Quantel
- Nas
- Visual Effects
- Technical Support
- Digital Media
- Unix Shell Scripting
- Vendor Management
- Broadcast
- Hd Video
- Storage
- San
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