Akshitha B
8+ years as a ServiceNow Developer/Administrator specializing in ITOM and ITSM.
- Role
- Senior Servicenow Developer at Inspira Health
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Akshitha B
Mainframe Developer with 8+ years of experience in…
Experience
Senior Servicenow Developer
Jan 2025 — Present · Princeton, NJ, US
Scrum Master experience leading agile teams delivering healthcare-focused ServiceNow solutions• Implemented ITSM (Incident, Problem, Change, Request) with SLAs, automated approvals, and clinical escalations• Designed & deployed Discovery + Service Mapping with CMDB integration for accurate asset visibility• Built CSDM-aligned service maps & dashboards for real-time health, uptime, and dependencies• Automated HAM/SAM using SAM Pro for cost optimization, compliance, and HIPAA audit readiness• Integrated GRC with ITSM, CMDB & Vulnerability Response for enhanced risk and compliance tracking• Deployed FSM for biomedical device servicing, improving dispatch efficiency and patient support• Configured SPM/ITBM for demand, project, and resource management with value-focused dashboards• Implemented Okta SSO with MFA and automated user lifecycle for secure access management• Designed HRSD Journeys & Playbooks for streamlined onboarding and role transitions• Built Service Catalog + Orchestration workflows using MID Server for automated provisioning• Developed custom Service Portal widgets with JavaScript & AngularJS, boosting user experience• Integrated telehealth/virtual care platforms with CSM for faster remote support handling• Strengthened CMDB governance aligned to CSDM best practices for accurate impact analysis• Supported platform upgrades, SaaS operations, and integrations (O365, SCCM, Azure, xMatters)
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