Akshitha Chilumula
Business Analyst @Humana
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WORK HISTORY
Business Analyst @Humana
US
Led a cross-functional team to gather comprehensive business requirements through workshops andinterviews, refining project scope and reducing rework by 12%.• Translated business requirements into detailed functional and technical specifications, including systemintegration and API documentation.• Designed and managed data flow and modeling processes using MS Visio and Power BI, enhancing dataarchitecture efficiency and ensuring data integrity.• Implemented Agile methodologies, including user stories and acceptance criteria, aligning projectdeliverables with business objectives and improving team collaboration.• Identified and resolved process bottlenecks through data-driven insights, implementing solutions thatachieved a 9% increase in operational efficiency.• Spearheaded the successful implementation and training of a new CRM system, resulting in a 13% reductionin customer response time.• Developed interactive dashboards and visualizations in Power BI and Tableau, providing executives with keysales metrics and actionable insights.• Performed complex data analysis using SQL and Excel Power Query, uncovering trends in sales performanceand identifying underperforming regions.• Created and maintained dynamic Excel dashboards and reports for sales managers, leveraging advancedExcel functions and VBA for automation.• Designed and executed ETL processes using tools like SQL Server Integration Services (SSIS) to integrate datafrom various sources into centralized reporting systems.• Developed technical documentation for system integrations, API interfaces, and data migration strategies.• Managed ERP-related projects, working with systems like SAP S/4HANA and Oracle E-Business Suite tostreamline business processes.• Produced detailed reports and presentations for stakeholders in collaboration with senior analysts, drivingdata-driven decision-making.
EDUCATION
Kennesaw State University
Master's degree
Sreenidhi Institute College
Bachelor's degree
ABOUT AKSHITHA CHILUMULA
Dedicated and results-driven Business Analyst with over 4+ years of experience analyzing business processes, gathering requirements, and providing data-driven insights to drive decision-making in Health and Finance Management. Proficient in a wide range of methodologies, tools, and soft skills. Proficient in utilizing analytical tools like Power BI, Tableau, and Excel, along with expertise in Google Analytics. Well-versed in business requirements elicitation, process modeling, cost/benefit analysis, gap analysis, JAD sessions, UAT, risk analysis, and development of functional specifications.
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