Akshita Sonavane
Customer Service & Sales Specialist | 4.5+ Years Across CX, CRM, Event Management & Business Growth | Banking Support | B2B/B2C Sales | CRM & Process Optimization
- Role
- Customer Service Representative at Concentrix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akshita Sonavane
With over 4.5 years of experience across customer service, sales, and event coordination,…
Experience
Customer Service Representative
Aug 2023 — Present
JPMorgan Chase• Handling a high volume of inbound calls, assisting customers with banking transactions, account management, and troubleshooting issues• Delivering exceptional banking support while ensuring compliance with company policies and regulatory guidelines• Utilizing CRM systems to track and manage customer interactions, ensuring seamless service delivery• Consistently exceeding performance metrics, including customer satisfaction scores and SLAs• Providing valuable feedback to management on recurring issues, enhancing overall service quality and efficiency
Education
M.L Dahanukar College of Commerce
Bachelor of Commerce - BCom, Commerce
2014 — 2017
Aditya Institute of Management Studies & Research (AIMSR)
Post Graduate Diploma in Management , Finance and IT
2017 — 2019
Internshala Trainings
Digital Marketing with AI, Digital Marketing
MICA | The School of Ideas
Advanced Certificate in Digital Marketing and Communication, Digital Marketing
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