Akshita Mahindrakar
An enthusiastic, result-oriented professional with 8+ years of experience delivering exceptional client experiences in Ecommerce, Telecom, and Banking industries; currently seeking mid-level assignments in Banking.
- Role
- Business Support at Mashreq
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akshita Mahindrakar
Proficient in reading and interpreting SWIFT message formats, including MT101, MT103…
Experience
Business Support
May 2021 — Present · Bengaluru, IN
Achieved 98% resolution rate for client queries, improving TAT by 15% for Small-Medium Enterprises and High Networth Individuals in UAE.• Maintained 98% Customer Satisfaction (CSAT) rating, exceeding team targets.• Assisted in identifying issues with payment processing, leading to a 30% reduction in recurring complaints.• Reduced average handling time (AHT) by 15% through process optimization.• Collaborated with the technical team to fix recurring issues, resulting in 30% reduction in complaint volume.• Facilitated cross-border Euro payments across SEPA member countries, ensuring accurate beneficiaryinformation and timely settlement.• Trained and mentored 5+ new team members, improving team performance and reducing errors throughrepeated call analysis.• Handled SEPA and SWIFT transactions for ensuring compliance with European payment regulations and reducingprocessing errors by 15%.• Processed USD transactions, ensuring accuracy, compliance, and resolution of exceptions, contributing to a 15%reduction in fund transfer errors.• Hands-on experience on CASA, STDCIF, ACRSTMT, STSACRST.
Education
Osmania University
Master of Business Administration (MBA), Human Resources Management and Services
2013 — 2015
Bharathiya Vidya Bhavans Vivekananda College of Science, Humanities & Commerce
Bachelor of Commerce (B.Com.), Computer Science
2008 — 2011
Skills
- HR Consulting
- Client Co-Ordination
- Product Management
- HR Management
- Recruitment
- Change Management
- HR Strategy
- Organizational Development
- Stakeholder Engagement
- Payroll and Compensation Management
- E-Commerce
- Performance Management
- Organizational Learning
- Team Coordination
- Business Strategy
- Recruiting
- Communication Planning
- Organizational Structure
- HR Policies
- Strategic HR
- Business Development
- Leadership
- Training & Development
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