Akshay S.
Manager- Key Accounts | Customer Success Leader | Enterprise SaaS | Driving NRR, Expansion & Adoption | QBRs
- Role
- Manager - Key Accounts (Growth & Strategy) at Fleetx.Ai
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akshay S.
Dedicated Customer Success Leader - Turning Clients into Champions Customer Success leader with 8+ years of experience managing enterprise SaaS customers across MarTech, Logistics, FinTech, and Healthcare domains.Currently owning Multi-Cr ARR portfolio, I focus on driving retention, expansion (upsell/cross-sell), and product adoption through structured engagement, executive stakeholder management, and value-driven QBRs.In my previous role, I:• Delivered 25% growth in expansion revenue • Improved CSAT by 22% • Increased team productivity by 20% I have strong experience working cross-functionally with Product, Engineering, and Support teams to solve customer challenges, improve adoption, and scale customer success processes.Currently building expertise in Git, DevOps, and API integrations to align with modern SaaS ecosystems.If you\'re hiring for enterprise Customer Success roles focused on revenue and growth, let’s connect.
Experience
Manager - Key Accounts (Growth & Strategy)
Oct 2025 — Present · Gurugram, IN
Managing and owning enterprise portfolio worth Multi-Cr ARR, responsible for retention, renewals, and expansion • Driving strategic engagements including QBRs, adoption reviews, and ROI discussions with leadership stakeholders • Improving customer retention through proactive success planning and engagement • Collaborating with Product, Engineering, and IoT teams to resolve escalations and improve SLAs • Driving onboarding, product adoption, and long-term value realization
Education
Strathclyde Business School
Masters in Business & Management, Business, Management, Marketing, and Related Support Services
2018 — 2019
Amity school of engineering and technology
B.tech, Mechanical and automation
2011 — 2015
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