Akshay Sarode
Team Leader | Sales Growth Strategist | Process Optimization Expert | Lean Six Sigma Certified
- Role
- Team Leader at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akshay Sarode
With close to a decade of rich experience in the BPO industry, I specialize in creating and leading high-performing teams, optimizing KPIs, and delivering exceptional customer experiences across global markets (UK, USA, Australia). Currently serving as a Team Leader at Firstsource for a USA client, I drive initiatives that boost Net Promoter Scores (NPS), improve sales conversions, and ensure top-tier service standards.From process improvement at Capita India to my current role, I’ve consistently turned operational challenges into growth opportunities. I lead a 23 Member team currently, overseeing peak-hour staffing, shrinkage, and schedule adherence—all while empowering individuals through coaching, performance reviews, and cross-functional collaboration. Key Strengths• Sales Through Service Strategy• Customer Experience & CSAT Excellence• AHT & FCR Optimization• Coaching & Performance Management• Process Improvement & SLA Compliance• Workforce Planning & Shift Management• Cross-functional Collaboration Whether it\'s driving KPIs, streamlining processes, or mentoring future leaders, I’m passionate about building cultures of ownership, accountability, and continuous improvement.Let’s connect if you’re looking to collaborate, grow teams, or explore the evolving landscape of customer service excellence!
Experience
Team Leader
Jul 2025 — Present · Mumbai, IN
Education
Madurai Kamaraj University
Bachelor of Commerce - BCom
St.Francis High School
SSC
Yashwantrao Chavan Maharashtra Open University
High School Diploma
Skills
- Business Strategy
- Team Management
- Business Development
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