Akshay Pandey
Senior Analyst – MECM/SCCM, Vulnerability Management & L3 Desktop Support | Patch Compliance >98% | OS Deployment, Baselines, Intune, | ITIL, M365 Certified
- Role
- Sccm Administrator at Accenture
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Akshay Pandey
IT Infrastructure Specialist with 10+ years’ experience in MECM/SCCM administration…
Experience
Sccm Administrator
Apr 2022 — Present · Noida, IN
Key Achievements:• Successfully completed two MECM upgrades, reducing deployment time and enhancing system stability.• Played a key role in vulnerability management, collaborating with security teams to identify and patch critical vulnerabilities, improving system security by 89%.• Reduced SCCM client health issues and improved patch compliance by 35% through proactive client remediation and troubleshooting.• Reduced OS deployment errors through enhanced task sequence design and rigorous testing.• Improved customer satisfaction by 20% through effective client communication, issue resolution, and tailored deployment strategies.• Streamlined deployment processes, reducing patch management time by 60% and ensuring minimal disruption to end users.Role and Responsibilities • SCCM/MECM Administration• OS Deployment & Imaging: Led the creation of secure baseline images for Windows 10/11 for seamless desktop OS deployments. Spearheaded MECM task sequences for OS upgrades and software package deployments• System & Software Management: Administered software delivery, patch management, and operating system deployments (via PXE) using SCCM. Conducted troubleshooting for OS and software deployment failures, achieving a 35% improvement in deployment success rate.• Client Support & Escalation• Project Transitions & Knowledge Transfer: Led the transition of three major projects, managing knowledge transfer (KT), and service readiness testing (SRT) and reverse KT processes to ensure smooth client handover. Developed detailed documentation (Runbooks, SOWs, KB articles) for internal use and client signoff, streamlining onboarding and training for new team members.• Compliance & Change Management: • Documentation & Process Improvement: • Technical Operations: Executed two MECM upgrade activities and established secure baseline images for Windows 10/11 across various hardware configurations. • Customer Relationship Management:
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