Akshay Khandare
Service Manager | Telecom & DTH Industry Expert | SLA Compliance, Field Operations, Franchise Management, On-Roll Team Leadership, Customer Experience Optimization
- Role
- State Support Lead at Jio
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Akshay Khandare
A results-driven and accomplished service operations professional with extensive…
Experience
State Support Lead
Jan 2025 — Present · Pune, IN
Job Role Includes:• To establish and maintain Jio Point Service for effective operations.• End to End Partner Lifecycle Management- Partner Identification, Mentoring, Hand holding and Readiness.• To ensure Partner Onboarding and Installation/ Repair Quality is as per defined norms & timelines.• To be responsible and accountable for Service Deliverables for the State Mobility as well as Fixed devices.• To motivate the Partners to ensure that they deliver business Targets in time bound manner.• Maintain adequate quality manpower for business needs.• Monitor daily performance to achieve business targets.• Visit channel partners and markets as per business needs.• Coordinate cross-functional business activities within State.• Handle and close Escalations for customer satisfaction.
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE
2012 — 2015
Dr. Babasaheb Ambedkar Technological University
High School Diploma
2009 — 2012
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