Akshay K.

WORK HISTORY

EDUCATION

ABOUT AKSHAY K.

With over 12 years in enterprise software and technology, I specialize in driving customer success, adoption, and expansion across global markets—including North America, APAC, and Europe. At Informatica, I lead customer adoption strategies for the North American region, managing a portfolio of Fortune 500 clients with a combined ARR of $60M+. Through proactive success planning and executive stakeholder engagement, I’ve helped increase product adoption by 15% YoY and contributed to a 10% improvement in renewal rates. I’ve also designed and scaled onboarding programs that reduced time-to-value by over 40% for new enterprise customers. Prior to Informatica, I held account management roles at Talend and MetricStream across customer success, channel sales, and account management. I’ve worked in expanding the regional footprint across EU and APAC, onboarding net new logos and driving YoY growth in upsells and cross-sells through tailored value realization plans. I’ve worked across the full customer lifecycle—from acquiring new logos to expanding existing accounts—and have a deep understanding of the dynamics of customer success in both mature and emerging markets. I thrive in high-growth environments and take pride in building scalable processes that help customers unlock real business value. I hold a Master’s degree in Risk Management from the University of Portsmouth, and a Bachelor’s in Business Management from Bangalore University. Currently based in Toronto, I’m passionate about helping businesses unlock the power of data through strategic enablement, and thrive on solving complex problems with a customer-first mindset.