Akshay Juyal

Hospitality & Bar Manager @Freedom Leisure

Guildford, GB

As Hospitality and Bar Manager at Guildford Spectrum, part of the Freedom Leisure trust, I lead the operations and strategic development of the hospitality and licensed bar services within one of the UK\'s most prominent multi-leisure facilities. My role directly supports the organization’s not-for-profit mission to deliver high-quality, inclusive services that benefit the local community.Key responsibilities include:Overseeing all day-to-day operations across the hospitality and bar outlets, ensuring high standards of service, hygiene, and customer satisfaction.Leading, training, and mentoring a diverse team, promoting a hands-on, performance-driven culture.Implementing stock control systems and minimizing waste through effective ordering, forecasting, and supplier management.Introducing revenue-boosting initiatives including upselling strategies, seasonal promotions, and improved menu offerings.Handling customer queries and feedback with professionalism, maintaining a high satisfaction rate and fostering repeat visits.Collaborating with Events and Sports teams to support large-scale activities and ensure seamless catering delivery.Early contributions and achievements:Successfully supported launch of seasonal bar promotions during peak periods, increasing average spend per customer by 18%.Revamped team rota system and training plan to align with seasonal footfall, improving staff coverage and operational efficiency.Played a key role in preparing bar operations for upcoming community events and ice hockey matches, ensuring high-volume readiness.I’m proud to be part of Freedom Leisure’s mission to improve wellbeing through accessible, high-quality services — and to be working at the heart of Guildford’s most iconic leisure venue.

Noida International University

Bachelor of Arts - BA, Event Management

University of Surrey

Master of Science - MS, International Events Management