Akshay Jumde

About Akshay Jumde

I hail from Nagpur, Maharashtra, where my passion for technology began. My academic journey started with a Diploma in Computer Technology, which laid the groundwork for my technical expertise. Building on this strong foundation, I pursued and completed a B.Tech in Computer Science and Engineering, further solidifying my knowledge in the field.After completing my education, I gained hands-on experience in IT support, Web Development, Salesforce CRM, and Cloud Technologies. My expertise includes troubleshooting hardware and network issues, providing system support, and streamlining IT operations to improve efficiency. Additionally, I have developed skills in Salesforce and IT administration, showcasing my versatility and adaptability in the tech domain.I am passionate about staying updated with the latest technological advancements, constantly improving my technical and problem-solving skills. Whether it’s managing IT services, resolving user issues, or exploring innovative solutions, I am always eager to take on new challenges and make a positive impact.

Experience

1. IT Engineer

   Armor Defense

   Jan 2025 — Present · Pune, IN

   Providing end-to-end IT support for global teams across USA, Singapore, UK, and India, ensuring timely resolution of technical issues- Managing user onboarding and offboarding, including account provisioning, license assignments, and conducting IT setup induction- Administering Microsoft 365, Entra ID, Intune, Okta SSO, Jamf, Adobe Suite, and other enterprise applications- Handling global asset lifecycle management - device allocation, tracking, returns, audits, and compliance reporting- Monitoring and enforcing device security standards, including encryption, endpoint protection, and policy configurations- Supporting SRE/DevOps operations and cloud infrastructure tasks- Creating, updating, and maintaining IT documentation, SOPs, and knowledge base articles.

Education

• Dr. Babasaheb Ambedkar Technological University

  Bachelor of Technology - BTech, Computer Software Engineering

• Government Polytechnic College

  Diploma of Education, Computer Technology

• Jetking Noida Learning Center

  Diploma of Education, Network and System Administration/Administrator