Akshay H Kumar

About Akshay H Kumar

Certified Anti-Money Laundering Specialist (CAMS) with a proven track record in…

Experience

1. Senior Fraud Officer

   HSBC

   Dec 2024 — Present · Bengaluru, IN

   I work in frontline Fraud & Financial Crime Operations, protecting customers and company assets from emerging threats. My role combines fraud detection, AML (Anti-Money Laundering) monitoring, and customer support to ensure a secure and compliant environment.Key contributions: • Proactively identify, investigate, and prevent fraud and financial crimes, including AML-related red flags, across multiple products and channels. • Handle inbound voice calls and escalations, providing high-quality service while safeguarding customers impacted by potential or confirmed fraud. • Conduct end-to-end research and case investigations (including FC-UAR reviews), preparing detailed reports for regulatory and internal stakeholders. • Monitor real-time queues, reports, and trends to mitigate fraud losses and escalate new patterns to management and fraud risk teams. • Perform audit and compliance checks to meet internal controls, risk, and regulatory requirements. • Achieve and exceed key performance indicators while continuously improving operational efficiency. • Support training and knowledge-sharing to strengthen the overall fraud-operations framework.By blending strong customer-service skills with risk and AML expertise, I help ensure a secure experience for customers while reducing financial and reputational risk for the organization.

Education

• Punjab Technical University

  BCA - Bachelor of Computer Application, Computer science