Akshay Gulati

Role: Functional Consultant at Tata Technologies
Location: Pune Division, MH, IN
LinkedIn followers: 500 followers

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About Akshay Gulati

I am a Salesforce Functional Consultant with 3+ years of experience delivering CRM…

Experience

Functional Consultant
Tata Technologies
Jan 2024 — Present · Pune, IN
As a Functional Consultant in the manufacturing domain, I work on building and optimizing the Dealer Management System (DMS) to support Order Management, Claims, and Service processes. My role involves bridging business needs and Salesforce CRM solutions through requirements gathering, process design, solution configuration, and UAT.Key Achievements & Responsibilities:Gathered and analyzed business requirements from stakeholders and SMEs; conducted gap analysis between current and target systems.Translated requirements into functional specifications, user stories, acceptance criteria, and process flow diagrams using tools like Mural, Draw.io, and Visio.Drafted BRD, FSD, and PFD documentation to secure stakeholder sign-off and guide technical delivery.Partnered with developers, architects, and project managers to design and validate Salesforce solutions, ensuring alignment with business needs.Performed Salesforce administration: user management, profiles, roles, permission sets, page layouts, approval processes, validation rules, custom reports, and dashboards.Configured Salesforce objects and process automation features to improve dealer and OEM operations across sales, service, and claims processes.Supported ERP, middleware, and government portal integrations, ensuring seamless data exchange and accurate business reporting.Authored and executed test cases, performed System Integration Testing (SIT), and facilitated User Acceptance Testing (UAT) with stakeholders.Managed JIRA scrum board and Confluence documentation, contributing to Agile/Scrum delivery cycles.Prepared release notes, supported change management, and delivered user training sessions across PAN-India dealerships.Tools & Technologies: Salesforce (Sales Cloud, Service Cloud, Flows, Validation Rules, Approval Processes), MuleSoft (MW Integration), Jira, Agile/Scrum, Visio, MS Office (Excel, PowerPoint).

Contact information

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•••••@tatatechnologies.com
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Current company

Tata Technologies

Engineering Services · 17K employees · Founded 1989

We're a global product engineering and digital services company focused on fulfilling our mission of helping the world drive, fly, build, and farm by enabling our customers to realize better products and deliver better experiences. We’re the strategic engineering partner businesses turn to when they aspire to be better. Manufacturing companies rely on us to enable them to conceptualize, develop and realize better products that are safer, cleaner, and improve the quality of life for all the stakeholders, helping us achieve our vision of #EngineeringABetterWorld. We provide a full spectrum coverage of solutions across the product value chain covering outsourced product engineering services, digital transformation services, upskilling solutions and value-added reselling of software products required to develop and realize better products. From delivering discrete outcomes to end-to-end turn key product development for #Connected #Autonomous #ElectricVehicles (#EVs), we're the partner with the experience and expertise to understand what better looks like – and who can bring better to life. We're inspiring a new generation of engineers who, by embracing the opportunities that exist at the convergence of digital technology and traditional engineering, are developing better products and helping customers win in the marketplace. As a global organization, we bring together diverse teams with varying skill sets to collaborate in real time and solve complex engineering problems. In doing so, we're redeﬁning what the world understands by engineering and spreading the influence and impact of engineering as humanity's best way of addressing its most important challenges and opportunities. As a global company headquartered in Pune, India, we are active in more than 27 countries around the world, steered by 12500+ innovators who are making #EngineeringABetterWorld a reality - every day for everyone.

tatatechnologies.com

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