Akshay Gautam

Technical Product & Program @ Microsoft

Role
Senior Customer Experience Program Manager at Microsoft
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Akshay Gautam

I’m a seasoned Technical Product/ Program Manager with over 9 years of experience building and scaling enterprise SaaS products at Microsoft. I specialize in bridging the gap between customer needs and technical execution—transforming insights into impactful solutions that drive adoption, reduce time-to-market, and deliver measurable business outcomes. At Microsoft, I led product development for the Demo Hub platform, cutting lead times from 6 weeks to minutes with 95%+ adoption. I also managed GTM strategy for Copilot products and helped modernize public sector platforms for millions of users through cloud and AI solutions. My approach combines technical depth (Python, SQL, Azure, Dynamics 365) with product sense, cross-functional leadership, and data-driven decision-making. I thrive in complex environments where aligning diverse stakeholders is key, and I bring structure and clarity to ambiguity. Core strengths:• Product strategy & roadmaps• Agile/OKRs execution• GTM & stakeholder communication• Data & cloud platforms (Azure, Power BI, SQL)• Enterprise AI & SaaS innovationCurrently pursuing a Master’s in Information Management at the University of Washington, with a focus on Product/Program Management and AI.Let’s connect if you’re passionate about building thoughtful tech solutions that solve real problems at scale.

Experience

  1. Senior Customer Experience Program Manager

    Microsoft

    Dec 2025 — Present · Redmond, WA, US

Education

  • Maharaja Surajmal Institute Of Technology

    Bachelor’s Degree

  • University of Washington

    Masters in Information Management

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Akshay Gautam — Senior Customer Experience Program Manager at Microsoft in Seattle, WA, US | Unifers