Akshay Bharti

Customer Success, Account Management, SaaS, Retention & Onboarding, Product Adoption

Role: Senior Customer Success Manager at ParallelDots
Location: South Delhi, DL, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Akshay Bharti

Experienced Customer Success Manager with a demonstrated history of working with B2B Enterprise SaaS organizations. Skilled in managing key customer success metrics, Customer Escalation Management, Product adoption.

Experience

Senior Customer Success Manager
ParallelDots
Aug 2022 — Present

Skills

Team Management
Management
Customer Escalation Management
Brand Management
Marketing Strategy
Retail Marketing
Competitive Analysis
Marketing Communications
Market Research
Project Management
Software as a Service (Saas)
Business Development
Key Account Mangement

Contact information

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Work email
•••••@paralleldots.com
Personal email
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Current company

ParallelDots

IT Services and IT Consulting · 421 employees · Founded 2017 · Seattle, Washington, United States

ParallelDots is an AI and computer vision SaaS platform that helps global CPG brands and retailers monitor and improve shelf performance in physical stores. In just five years, ParallelDots has grown into one of the world’s top retail AI companies, serving customers across modern trade and the most complex traditional trade markets. Every month, the platform processes millions of shelf images across more than 50 countries and provides real-time insights on availability, product placement, promotions and pricing. With global retail losing more than 1 trillion dollars annually due to out-of-stock issues, ParallelDots replaces manual checks with automated alerts and guided actions that help reduce missed sales and improve in-store execution. ParallelDots brings modern retail execution capabilities into a single unified platform that includes: • Video-based capture powered by Augmented Reality • Offline and on-device product recognition for low-connectivity environments • Solutions designed for traditional and fragmented trade • Promotion tracking and compliance • POS and shelf data analysis to increase sales • Fast AI training for new product launches • ISO 27001 and SOC 2 Type 2 certified architecture • A 4.6 out of 5 rating on G2 with strong feedback on rapid onboarding and dedicated project support ParallelDots has been recognized with several industry honors including the NASSCOM Emerge 50 award for Retail AI and the SoftBank Tech4Future Innovation Award. Built for global scale, ParallelDots delivers high accuracy, fast deployments and seamless integration with retail systems, field-force apps and inventory workflows. It helps brands and retailers reduce operational waste, improve availability, and drive measurable sales lift at every shelf.

paralleldots.com

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About Akshay Bharti

Experience

Senior Customer Success Manager

Skills

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