Akshaya Sharma
Assistant Manager Training | 10+ years experience in client management, training management, people management with BFSI, D2H, Telecom, Ecommerce and technical domain.
- Role
- Assistant Manager Training and Quality at Tata Consultancy Services
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Akshaya Sharma
Strategic Training & Quality Leader | LSSGB | 10+ Years of Operations Excellence |…
Experience
Assistant Manager Training and Quality
Sep 2024 — Present · Indore, IN
Leading a team of trainers to achieve department objectives by managing staff, planning and evaluating department activities Created a strong governance model to ensure compliance on the training activities Handling training activities - TNA, timely coverage of the refreshers & mapped efficacy.Created content for refreshers/NHT, presented training KPIs to clients.Planning batches for effective delivery to operational floor.Communicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events.Handling Inbound and Chat/Email process, defining new approach for training/nesting effectiveness.New process approach for trainer’s upskilling to create new leaders.Establish and develop various reports and metrics related to workflow improvement and performance analysis.
Education
IES,IPS Academy
Bachelor of Engineering (BE), Electronics and communication engineering
2007 — 2011
Skills
- Android Developer
- Servlets
- J2ee Application Development
- Struts2+Hibernate
- Teaching
- Training Delivery
- Java Developer
- Presentation Skills
- Embedded Systems
- Technical Training
- Soft Skills
- Personal Training
- Jsp
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