Akshayakumar Vb
Program & Operations | CLSSGB®|AI & Automation | PMO & Project Delivery | Process Excellence | Customer Excellence | Digital Transformation | Analytics | Cross-Functional Leadership | Consultant | Supply Chain Management
- Role
- Operations Manager (Dsp Payments) Amazon Transportation Services at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akshayakumar Vb
Program & Operations Manager with 8+ years of experience leading large-scale operations, business transformation, cross-functional delivery, and analytics across global teams (NA, EU, MENA, APAC). Skilled in converting complex business problems into scalable, data-driven solutions that accelerate growth, improve efficiency, and enhance customer experience.Experienced in driving strategic programs end-to-end—building governance mechanisms, delivering automation-led improvements, defining SOPs, and enabling AI-driven workflows. Adept at partnering with senior leadership, product, tech, and operations to execute high-visibility initiatives with precision and measurable outcomes.Professional Highlights• Led multi-region programs supporting operational excellence and business continuity• Designed scalable workflows, SOPs, automation pipelines, and LLM-assisted playbooks• Delivered data-backed insights that enhanced decision-making and reduced operational defects• Improved customer experience through structured problem-solving and root-cause elimination• Drove cross-functional alignment for high-impact process, product, and policy changesCore Skills & Expertise• Program & Project Management• Business Development & Stakeholder Management• Process Excellence (Lean Six Sigma)• SOP Design & Governance• Automation & AI-Driven Optimization• Consulting (Process and Efficiency Improvement)• Tech Consulting• Data Analytics & Insights• Global Operations Management• Customer Experience Improvement• Change Management• Structured Problem SolvingPassionate about solving business challenges, driving transformation, and building scalable systems that deliver long-term business impact.
Experience
Operations Manager (Dsp Payments) Amazon Transportation Services
Mar 2024 — Present · Hyderabad, IN
Leading a high-performing team to drive operational excellence, streamline workflows, and enhance efficiency through automation and data-driven decision-making. Optimized processes, reduced inefficiencies, and ensured seamless execution of key business functions. Fostered cross-functional collaboration, aligned stakeholder goals, and implemented strategic planning to support business growth. Proactively managed escalations, conflict resolution, and performance improvements while maintaining high standards of accuracy and service quality.
Education
Bharath Vidya Mandir Valapad
school, Mathematics and Science
2000 — 2011
Alvas Institute of engineering and technology
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2012 — 2017
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