Akshay Agarwal

About Akshay Agarwal

Seasoned professional with 18 years\' expertise in business operations, financial…

Experience

1. Senior Delivery Manager

   EY

   Dec 2021 — Present · Noida, IN

   Managed end-to-end project management lifecycle, from initiation to closure, across transformation projects of diverse scales.• Experienced in overseeing and aligning multiple projects within a unified program framework, proficient in implementing program governance structures, managing risks, and establishing performance measurement frameworks.• Led diverse teams through seamless transitions, ensuring minimal disruption to operations and maximizing efficiency, facilitated effective communication with stakeholders at all levels during transition periods.• Coordinated with cross-functional teams to confirm seamless integration of different project teams and ensure that projects are delivered within scope, on time, and within budget, while maintaining a high level of customer satisfaction• Led and mentored a team delivering high performance levels, managed SLA/KPI/TAT to ensure optimal service delivery and implementing remedial actions wherever necessary.• Proven ability to streamline workflows/delivery model, align it with client’s business requirements, implement best practices, and drive continuous improvement. • Led Vendor Management across geographies, collaborate with vendors to achieve business goals through mutually satisfying performance driving profitability, innovation, and Delivery Transformation.• Collaborated internally with partners/directors, assisted in responding to RFI/RFP & client enquiries, support bids/proposals for new projects and client opportunities.• Managed projects for a European Banking Client (47 FTE) and an Internal Project for Global clients (multiple geographies) under Risk & Compliance Segment.• Lead Process Reengineering & automation of 2 processes leveraging Inhouse Portals, new vendors & API Integrations resulting in >95%+ SLA achievement.• Successfully implemented the international vendor capability model for more than 67 priority countries within approximately 6 months, surpassing the allocated timeframe of 8 months.

Education

• Maharshi Dayanand University

  B.Tech, Electronics & Communications

  2002 — 2006

• Edexcel, UK

  HND, Electronics & Communications

  2002 — 2004

Skills

• Wireless
• Customer Relationship Management (Crm)
• Strategy
• Gsm
• Governance
• Managed Services
• Pre-Sales
• Telecommunications
• Key Account Management
• Account Management
• Management
• Itil
• Outsourcing Management
• Vendor Management
• Outsourcing
• Team Management
• Sourcing & Procurement
• Global Sourcing
• Project Implementation
• Project Management
• Business Development
• Business Transformation