Akshaya Warke
Customer Success Manager | Driving Client Engagement, Retention, and Growth
- Role
- Customer Success Manager at BSI
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akshaya Warke
With over 6 years of experience in driving business growth and client success, I am a strategic and results-driven professional known for exceptional performance. My expertise includes managing complex projects, building strong client relationships, and leading high-performing teams to surpass targets.I excel in optimizing operations and delivering innovative solutions, consistently achieving top performance and making a significant impact on organizational success. My proactive approach, combined with a commitment to excellence and continuous improvement, enables me to navigate challenges and seize opportunities effectively. Passionate about driving business growth and delivering outstanding results, I thrive in dynamic environments and am dedicated to achieving excellence in every endeavor.
Experience
Customer Success Manager
Nov 2021 — Present · Mumbai, IN
Orchestrated seamless management of key client accounts, overseeing end-to-end certification processes and ensuring compliance with BSI’s stringent KPIs.• Enhanced client satisfaction (over 90%) through proactive communication, strategic problem resolution, and consistent client engagement, leading to long-term retention.• Championed BSI’s value proposition by effectively positioning products and services, driving increased client trust, loyalty, and brand recognition.• Spearheaded audit planning and certification processes, maintaining rapid 24-hour response time to client inquiries and ensuring adherence to accreditation standards.• Implemented the \"Keep the Client\" program, surpassing revenue and profit margin targets, achieving 100% of individual and team performance goals.• Identified and leveraged new business opportunities, generating leads and expanding BSI\'s market footprint through targeted communication of relevant products.• Represented BSI as a trusted brand ambassador, promoting ethical practices and excellence in service delivery across all client interactions.
Education
S.V.P.T
High School Diploma, Computer Engineering
2008 — 2011
Shree L. R. Tiwari College of Engineering.
Bachelor of Technology - BTech, Computer Engineering
2011 — 2014
IBS Mumbai
Master of Business Administration (MBA), Marketing & Operation Management
2015 — 2017
Skills
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Team Management
- Customer Service
- Microsoft Word
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